Pearmund Cellars

Photos of Pearmund Cellars

Reviews

• Mica Hub

  Aug, 11 2018
  ★ ★ ☆ ☆ ☆
  My husband and I have visited numerous Virginia wineries in the 5 years we lived here and always maintain memberships at a couple. We visit a winery an average of twice per month. Since my sister was in town, we decided to try a new winery together. We chose Pearmund because of the great reviews. First off, the pizza vendor was leaving early as we arrived; that was disappointing but we didn't let it bother us. We just got some crackers, meat, and cheese to have some sustenance before our wine tastings and began our visit in good spirits. Soon after the snack, we went to the tasting bar to begin tastings. We decided to start with the regular tasting, then move to the reserve tasting--since the reserve tasting featured all reds. Toward the end of our tasting, at 5:24pm, our wine educator, Nicole, noticed the gentleman who was doing the reserve tastings walking around and let him know that we were headed back there shortly. He replied that the manager, Deb, had just told him that they were done. Mind you, it is not even 5:30pm and the winery closes at 6pm. He asked Deb if we could come back there to do our tasting and she shook her head and gestured with her hands emphatically, "No way!" right there in front of us. Never in all our winery visits, have we been treated so rudely; it ruined the rest of the visit. To add insult to injury, we looked over and saw that there was about 5 people sitting at a table in the reserve area enjoying themselves.
  
  We will not bother to return and my sister was completely disgusted and does not wish to return on her subsequent trips. We weren't breaking any rules, we weren't unruly or inebriated... We counted 3 dogs in the tasting room--including the reserve room--though the website says no dogs allowed. Yet we weren't allowed to do a tasting before last call? We were going to purchase bottles to take home, plus purchase 3 reserve tastings--not to mention repeat visits with guests and recommendations. I certainly wouldn't want someone like Deb managing my business, as she seemed to care more about shutting down than encouraging repeat business and making sure that the customer had a good experience within the winery rules and expectations. She gave no explanation or apology. In fact, the only time she spoke to us was to ask if it was our (wrapped) food that remained on the table where we had been sitting. We replied yes and she said that she just wanted to check before she threw it away. The place was not crowded; she had to have seen us sitting there.
  
  The one bright spot about our 40 minute drive out to Pearmund was our wine educator, Nicole. She was intimately acquainted with the wines and seemed to genuinely enjoy her job and interacting with people.
  
  In the end, it doesn't matter how good the wines were (the ones we tasted were just okay to pretty good...the one reserve we tasted was very good). If I'm not made to feel welcome, then you've not given me any reason to return and spend money in your establishment.

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